Village Veterinary Practice focuses on service
As veterinarian assistant Jim Mark steadies her, Dr. Jon Jorgensen says hello to his patient Chloe, a Whoodle with a sore foot. | Jon Langham—for Sun-Times Media
ON THE CLOCK
Business name: Village Veterinary Practice
Hours of operation: 7:45 a.m.-5:30 p.m., Monday-Thursday; 7:45 a.m.-5 p.m., Saturday; house calls and Saturdays by availability
Phone numbers: Clarendon Hills: 630-323-5500; Western Springs: 708-246-6462
Updated: October 7, 2012 6:16AM
CLARENDON HILLS — Village Veterinary Practice still makes house calls.
The 12-year-old business has facilities in both Clarendon Hills and Western Springs to which people can bring their cats and dogs. But the house-call business that initially was the only service offered still is available.
“We started with only house calls in 2000 because we saw a need for it,” said Joe Kruse, hospital administrator for the Village Veterinary Practice. “We opened in Clarendon Hills in 2001 and in Western Springs in 2003, but some of our clients still want house calls, so we do them. It’s a lot less stressful for pets.”
While some bunnies have had their nails trimmed at Village Veterinary, the practice pretty much is limited to cats and dogs.
“We’re about 70 percent dogs in Clarendon Hills and a little bit less than that in Western Springs,” Kruse said. “We’re full service in both locations.” Those services include surgery, dental care, digital radiography, a diagnostic lab, endoscopy, chemotherapy, an in-hospital pharmacy, and preventative care and vaccinations.
“We get all kinds of cases, from the very routine to dogs that have been hit by a car or have eaten something with poison,” Kruse said. “We even had a dog that are fish hooks and one that ate river rocks.”
Kruse said identical services are offered in Clarendon Hills, 4 Walker Ave., and Western Springs, 500 Hillgrove Ave.
“Our whole idea is striving to offer the best veterinarian care possible,” Kruse said. “We’re going to do what’s best for the pets. We treat pets as part of the family.”
Kruse said he would pit the staff at Village Veterinary Practice against any similar operation. Along with licensed veterinary technicians and assistants, business co-owners Scott Kruse and Jon Jorgensen are veterinarians in Clarendon Hills along with Holly Hayna. Veterinarians in the Western Springs office are John Green and Joe Gibbs.
“Our focus is the same now is it was when we opened: providing the best possible care to all pets,” Kruse said. “What’s changed a lot is medicine and technology. Both of those areas are much better, and we take advantage of whatever we can to better care for pets.”
Kruse said advancements in technology have helped both with equipment used for the care of pets and in record keeping.
“All of our records are linked, between both of our offices,” he said. “That wasn’t the case originally when we had paper records, but now everything is on computer. We do have some people who use both of our offices.”